Less chores. More life. That’s the big idea behind iRobot cleaning robots. Our goal is to simplify your cleaning routine, giving you back more time in your day. If you need assistance with shopping on our site, please call us at (800) 727-9077 and a customer care representative will be happy to assist you.

Online Store Information

Frequently Asked Questions

Wondering when your order will arrive? You can review your order by signing in to My Account.

If you were unable to find your answer in the Customer Care area of our website, select a question below and click "Continue" for more information. You will have the option to contact our Customer Care Department if the information does not answer your question.

iRobot Products
Where can I find more information about a robot?
My robot won't work. How do I fix it?
Where can I view the Owner's Manual for my robot?
How do I register my robot?

Order Status
How do I view the status of my order?
How do I track the location of my order?
When will my package arrive?

Placing an Order
How do I find the product I'm looking for?
How do I add products or make changes to my Shopping Cart?
How do I use my Wish List?
When will my package arrive?

Returns / Exchanges
How do I return a product?
What should I do if my products arrive damaged or defective?
Can I exchange a product?

Changing or Canceling an Order
Can I change or cancel an order?