Online Store Information
Viewing Your Order Status
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your orders. Please note: Immediately after you place an order, order information may not appear on iRobot.com in your Order History for up to 1 hour.
When you click on Order Status, you will be prompted to sign in with your email address and password. Your Order History page will provide you with detailed information about your current order or past orders. Most orders follow this sequence:
After your order is shipped, your tracking number, if available, will be displayed. Depending on the shipping carrier, you can click on the tracking number to view the delivery status of your order. (A shipping carrier may not have the ability to track a number for up to 24 business hours.)
All questions regarding the status of a package with a tracking number should be directed to the shipping carrier (Fed Ex, UPS or U.S. Postal Service). To contact the shipping carrier, simply click on the tracking number. You will then be redirected to their website where you can find more information.
Tracking Your Order
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Tracking information for an order shipped via Standard Ground is not always available. Standard Ground shipments are not always traceable while in transit. Some tracking services only provide proof of delivery and will not provide any information about the package until it is delivered. The only way to guarantee that your order will be assigned a tracking number is by selecting an expedited shipping method, such as Second Day or Overnight.
Orders may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of product you purchased, the shipping method you selected during checkout, and the carrier that is delivering your product(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.
Track your order by:
All questions regarding the status of a package with a tracking number should be directed to the shipping carrier (Fed Ex, UPS or U.S. Postal Service). To contact the shipping carrier, simply click on the tracking number. You will then be redirected to their website where you can find contact information.
Delivery of Your Products