Less chores. More life. That’s the big idea behind iRobot cleaning robots. Our goal is to simplify your cleaning routine, giving you back more time in your day. If you need assistance with shopping on our site, please call us at (800) 727-9077 and a customer care representative will be happy to assist you.

Online Store Information

Changing or Canceling an Order

After you have clicked "Send My Order," your order begins to process and you cannot cancel or change your order.* Our system is designed to fill orders and get them on their way as quickly as possible.

Once you receive your order in the mail, simply return any products you do not want by following our Return Instructions. You may re-order a new product at any time.

*You may only cancel your order if you receive an email notifying you that:

  • one or more products in your order is on backorder. (You may cancel only the backordered products.) Please contact us immediately at 1.800.727.9077 if you wish to cancel these products.
  • we are unable to process your payment information. Please contact us immediately at 1.800.727.9077 if you wish to cancel your order.


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