Returns and Warranties
All Robots Are Not Created Equal
Make sure you're buying genuine iRobot products.
When you purchase an iRobot product, you are making an investment in your home. Purchasing directly from iRobot, through our site, our call center, our catalogs or through authorized resellers, is the only way to ensure the products you're buying are worthy of your investment.
Simply put, unauthorized resellers lead to unhappy customers. Avoid purchasing from auction sites and other vendors not officially sanctioned through iRobot. Although the product might look like a genuine iRobot product, it will not be covered by the official iRobot warranty and will not be serviced by iRobot. You could potentially be buying a fraudulent or damaged product. In addition, beware of purchasing unauthorized accessories. These may damage your robot and as a result, neither the accessory nor the robot will be serviced by iRobot.
iRobot invests significant resources to design, manufacture, promote and protect our products and related intellectual property. iRobot registered trademarks are protected under U.S. and international law and we reserve the right to bring action against the infringement of legally protected trademarks and products. We regularly monitor the Internet, including auction sites, in order to protect our intellectual property rights. Unauthorized reselling, marketing or auctioning using iRobot copyrighted items is illegal and can result in liability for damages and criminal penalties.
If you have questions about a current product you own or want to ensure you are buying from an authorized reseller, call our sales center at 1.800.727.9077.
Example: If you want to make sure your battery is a genuine iRobot battery, make sure it has the iRobot label and/or serial number. For Roomba, it should look similar to this...