Less chores. More life. That’s the big idea behind iRobot cleaning robots. Our goal is to simplify your cleaning routine, giving you back more time in your day. If you need assistance with shopping on our site, please call us at (800) 727-9077 and a customer care representative will be happy to assist you.

Returns and Warranties

Return Instructions

  1. Place your item in a sturdy box and seal it with tape. Use the original packaging if possible.
  2. Remove, completely cover or mark through any other shipping labels.
  3. Securely attach the full label to the largest side of the package. Do not alter the label.
  4. Drop off your package:
    1. To any UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliances (Office Depot® or Staples®) or Authorized Shipping Outlet.
      Items sent via UPS Returns ℠ Services (including UPS Ground) are accepted at Drop Boxes. To find your closest UPS location visit http://www.ups.com
    2. Daily Pick up customers: Have your shipment(s) ready for the driver as usual.
    3. Postal Service locations, including your own mailbox, local Post Office™ or postal collection boxes. You may also schedule a free postal carrier pick up at: https://carrierpickup.usps.com
  5. Keep a copy of the shipping label for your reference and note the full 18 digit return tracking number, starting with 1Z.
  6. Track your shipment:
    1. "Track my return" link under order history
    2. Go to http://www.ups.com