Less chores. More life. Thatís the big idea behind iRobot cleaning robots. Our goal is to simplify your cleaning routine, giving you back more time in your day. If you need assistance with shopping on our site, please call us at (800) 727-9077 and a customer care representative will be happy to assist you.

Returns and Warranties

iRobot Online Store Returns Only

All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.

Below are the steps to return a product:

  1. Please call 1.800.727.9077 to receive a Return Authorization Number (RMA).
  2. Pack the product securely in the original package, if possible.
  3. Enclose the bottom portion of the original packing slip with the product. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the product.
  4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  5. For your protection, we recommend that you use UPS or Insured Parcel Post for your return.
  6. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  7. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product. Shipping costs will not be refunded.