Less chores. More life. That’s the big idea behind iRobot cleaning robots. Our goal is to simplify your cleaning routine, giving you back more time in your day. If you need assistance with shopping on our site, please call us at (800) 727-9077 and a customer care representative will be happy to assist you.
The status of your order is available in Your Order History almost immediately after you place an order and is automatically updated each time your order moves a step further in the process. (Please note: immediately after you place an order, order information may not appear on iRobot.com in your Order History for up to 1 hour.)
Some orders may contain products that ship separately by different carriers and /or shipping methods; the individual product status for orders that are shipped via multiple methods is also available in Your Order History.
How is order status different from tracking information?
The status of your order is supplied by iRobot.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered*. The tracking information is accessible from your Order History on our website when it becomes available.
Standard Status Messages
Submitted and processing
Your order has been submitted and the information you entered during checkout is being processed.
Item(s) located in stock
The products that you selected and submitted with your order during checkout are available and have been located in our warehouse.
Shipped on: 00/00/0000
The products have shipped from our warehouse and are on their way to the shipping destination indicated by you during checkout.
One or more products in your order are currently unavailable for shipment. You will be notified via email when the product(s) become available and ship from our warehouse.
Return received on: 00/00/0000.
Return is processing.
If you returned a product to our warehouse, this status lets you know that we have received the product.
Credit issued on: 00/00/0000
After your returned product is processed and your original order information is located, your credit is issued. You can expect to receive credit for a returned product within 30 days of when we receive it at the warehouse.
Additional Status Messages
Temporarily Suspended: Please call 1.800.727.9077
If you receive this status message it does not mean your order has been cancelled. Potentially due to missing or invalid order or payment information, your order is suspended awaiting verification from you. If you receive this status message, please call the phone number you see immediately for assistance.
Item(s) on hold until release date: 00/00/0000
Pre-order products are available for early purchase on our website prior to release from the manufacturer. Within 24 hours of your product's release date, you will be notified via email when it has shipped from our warehouse.
Cancelled on 00/00/0000 due to missing or invalid order information
If an error occurs during the order authorization process it first goes into suspension while we attempt to reach you for verification, and then it is cancelled. Once an order is cancelled it cannot be processed and must be placed again on our website in order to proceed.
Cancelled on 00/00/0000 due to missing or invalid payment information
Due to missing or invalid payment information, your order was cancelled. Once an order is cancelled it cannot be processed and must be placed again on our website in order to proceed.
*Tracking information may not be available for up to 48 hours after a product is shipped from our warehouse.