Less chores. More life. That’s the big idea behind iRobot cleaning robots. Our goal is to simplify your cleaning routine, giving you back more time in your day. If you need assistance with shopping on our site, please call us at (800) 727-9077 and a customer care representative will be happy to assist you.

Your Order

Emails About Your Order

After you place your order, you will receive emails about your order. Below are examples of emails you might receive:

  • Order Confirmation. This email confirms that we have received your order. It includes your order number. Keep this email for your records.
  • Backorder Notice. This email informs you that a product from your order is not available for immediate shipment and will ship when it is available. Your credit card is charged when the product is shipped. When the product is available to ship, we will send you an email with your order number. Keep this email for your records.
  • Shipment Confirmation. This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the products you selected, or if you ordered multiple products and they were shipped separately. The arrival time of your order depends on the shipping method selected, product selected, and your shipping location.
  • Important notice about your order. There are a few reasons why you would receive this email, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order. Should you receive a notice like this, please call a Customer Care Representative at 1.800.727.9077 immediately so the problem can be addressed.